Flying Angels Home Care (“FAOH Home Care,” “FAOH,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, requesting information, or using our home care services.
Contact Us1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- First and last name
- Phone number
- Email address
- Mailing address or ZIP code
- Information submitted through our contact or appointment forms
- Information you provide when requesting home care services
- Any other information you voluntarily provide when communicating with us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your questions and requests
- Contact you regarding home care services
- Schedule consultations or appointments
- Provide information about our services
- Communicate with you about your inquiry
- Improve our website and services
- Send service-related communications
- Send text messages when you have provided appropriate consent
- Comply with applicable legal and regulatory requirements
3. SMS/Text Message Communications
If you provide your phone number and consent to receive text messages from Flying Angels Home Care, you may receive SMS messages regarding your inquiry, appointment, services, or other communications for which you have provided consent.
By clicking SUBMIT, you consent to receiving SMS messages.
- Message and data rates may apply.
- Message frequency will vary.
- Reply HELP to get more assistance.
- Reply STOP to opt out of messaging.
You may opt out of text messages at any time by replying STOP. You may also contact us directly if you need assistance with SMS communications.
4. How We Share Information
We may share personal information when reasonably necessary to:
- Provide or coordinate requested services
- Respond to your requests
- Work with service providers that assist us with website operations, communications, scheduling, or business functions
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Protect the rights, safety, and security of our clients, visitors, business, or others
We do not sell your personal information.
Mobile phone numbers and SMS opt-in/consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to help the website function properly, understand website usage, improve user experience, and support website analytics.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Third-Party Services
Our website may use third-party services such as website hosting, analytics, communication, scheduling, or form-processing providers. These providers may process information as necessary to provide their services to us.
Third-party websites or services may have their own privacy policies. We encourage you to review those policies when interacting with third-party services through our website.
7. Protection of Personal Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
8. Health and Care Information
Because Flying Angels Home Care provides in-home care services, individuals may choose to provide information relating to their health, care needs, medical history, or other sensitive circumstances.
Please do not submit highly sensitive medical or personal information through a general website contact form unless specifically requested by FAOH Home Care through an appropriate secure communication method.
Where applicable, Flying Angels Home Care handles protected health information in accordance with applicable laws and regulations.
9. Your Privacy Choices
Depending on applicable law, you may have rights concerning the personal information we maintain about you, including the ability to request access to, correction of, or information about the use of your personal information.
You may also unsubscribe from marketing communications where applicable.
For SMS communications, reply STOP to opt out or HELP for assistance.
10. Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this Privacy Policy. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.